**DISCLAIMERS*

We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on our web site. We will always try our best to accommodate any customer that was offended in such case in an amicable solution but sometimes we simply can’t ship in this situation.
All gift certificates must be mailed back to us in order to be redeemed. You must make a purchase to redeem a gift certificate.
Brands that are promoted with a gift certificate for every box, the box must contain at least 20 cigars. Boxes with 19 cigars or less require a purchase of two boxes.
On brands with a discounted second box/bundle, the second box/bundle must be of equal or lesser value than the first box/bundle.
Application of gift certificate credit is subject to the “Gift Certificate Program” restrictions.
Samplers and free items – While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.
Samplers – In samplers that include cigars from different brands we reserve the right to replace a specific cigar with equal or higher value substitute.
colors, shades, size and other physical features of cigars displayed on this web site may look bigger, smaller or otherwise different than the actual cigars we sell

*RETURN POLICY*

All returned items must in the original packaging and “new” condition. All gift items must be included together with the returned items. If the gift item is not included in the return, it’s value will be deducted from the credit/refund for the returned item. All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a return Authorization Number. Merchandise that will be returned or refused by customer without authorization, will be subject to 50% restocking fee or $15 whichever is more. “Collector items”, lighters or limited edition items are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label.